Investing in Client Success: Our Philosophy
Commitment to Clients
- Client Success Equals Our Success: We believe that supporting our clients directly impacts our own growth.
- Customer-Centric Approach: Inspired by Richard Branson’s quote, “Take care of your customer and they will take care of you.”
Strategic Partnerships
- Working with Major Entities: We partner with provincial hydro utilities, mega-regional transit authorities, and other public/private organizations.
- Proof-of-Concept Focus: These organizations require demonstrations of our solutions’ real-world performance before committing.
Support for Smaller Contractors
- Bidding Assistance: We collaborate with smaller contractors to help them prepare bids for RFPs.
- Symbiotic Relationships: They can experience the benefits of our tools without upfront investment in software or training.
- Risk Mitigation: We charge a consulting fee, minimizing their risk until they secure the work.
Proactive Expertise
- Early-Stage Support: Unlike many providers, we offer our expertise at the earliest stages of projects.
- Consulting for RFPs: We assist clients with state-level contract submissions by providing consulting and professional services.
- Key Differentiator: Our outlines and conceptual representations help clients illustrate how our software will support their projects.
Customer-Obsessed Philosophy
- Customer Needs First: Echoing Jeff Bezos, “We’re not competitor-obsessed, we’re customer-obsessed.”
- Holistic Support: We ensure our clients receive the best possible support from the outset.
Shared-Risk Strategy
- Building Strong Partnerships: Our strategy often leads to successful bids and enduring relationships.
- Demonstrating Value: By investing in technology wireframes and proof-of-concepts, we illustrate the tangible benefits of our solutions.
Conclusion
- Foundation for Thriving Partnerships: Investing in our clients’ success—sometimes even before contracts are awarded—creates a win-win situation for all parties involved.
Lorne Duncan, CEO, Petroglyph Projects
